Artificial Intelligence and Banking Services – Way Forward

By : Seema Ghosh , Deepak Chanda

Page No: 11-18

Abstract
Artificial intelligence (AI) is a dynamic tool that has incredible potential for positive effect if the organisations utilise it with adequate consideration and conscientiousness. The rise of AI has certainly brought transformation in financial services business in a very broad, multi-dimensional context.
This paper deals with the dimension where AI equally contributes positively to the financial services of a company and it may include trading, risk management, asset management, credit decisions, virtual assistants and prevention of fraud and banking services. The paper presents a holistic view on AI today: where it works and what is for the financial services industry to facilitate better delivery of customer services and robust decisions all across, on a transparent and integral manner.

Authors :
Seema Ghosh : Assistant Professor, Bhavans Vivekananda College of Science, Humanities and Commerce,Sainikpuri, Hyderabad
Deepak Chanda : Senior Assistant Director, ICAI, Kanpur
 

DOI: https://doi.org/10.32381/PROD.2020.61.01.2