Performance Assessment of Urban Sanitation Services in India: An Alternate Perspective

By : N.R. Mandal, Gaurav Vaidya

Page No: 97-120

Abstract
In the new millennia, improving sanitation services has become one of the main agenda of the governments, both in India and the global South. Within India, many initiatives and policies were introduced, e.g., a sub-component within the JnNURM (Jawaharlal Nehru Urban Renewal Mission), National Urban Sanitation Policy and Swachch Bharat Mission (Clean India Mission) at Central government level to ensure improved urban sanitation service delivery. Performance Assessment Frameworks (PAFs) were introduced in India with Service-level Benchmarking, Swachch Survekshan (Cleanliness Surveys), etc. for monitoring the performance of sanitation services. This research aims to study different PAFs, adopted within India and other countries, in order to re-identify indicators, whether already included or not in Indian PAFs on the basis of their applicability in Indian context. It has been observed that the existing PAFs in Indian context have been developed with the perspective of ‘Efficiency of Services’ only, whereas this research article is an attempt to revise the existing PAFs with the perspective of ‘Societal Outcomes’ to prepare a more holistic and result- oriented PAFs.

Authors :
Dr N.R. Mandal : Professor and Head, Department of Environmental Planning, School of Planning and Architecture, Bhopal, Madhya Pradesh, India.
Gaurav Vaidya : Asst. Professor, Department of Urban & Regional Planning, School of Planning & Architecture, Bhopal, Madhya Pradesh, India.

DOI: https://doi.org/10.32381/NL.2023.55.04.6