Role of Trait Emotional Intelligence in Prosocial Behavior of Managerial Personnel

By : A. P. Singh, Anand Prakash Dubey

Page No: 439-447

Abstract
The purpose of this paper is to explore the role of emotional intelligence in organizational citizenship behaviour of managerial personnel. The present study was conducted on 117 managerial personnel of various private sectors organizations. In this era of globalization, organizations require dedicated employees. Managers are represented as the backbone of the organization. Trait Emotional Intelligence concerns people’ s perceptions of their own emotional abilities which helps in developing jobs, and social skills; handle frustration; control their emotions; and get along with other people. The results of correlation analysis shows that trait emotional intelligence is significantly positively related with conscientiousness, sportsmanship, civic virtue, courtesy and organizational citizenship behaviour (total). The results of significant of differences show scores of high emotionally intelligent managers and low emotionally intelligent managers significantly differ on conscientiousness, sportsmanship, courtesy and organizational behaviour (total) dimensions. The finding of the results highlights the importance of emotional intelligence on citizenship behavior in organizational setting.

Authors :
A. P. Singh : Professor, Dept. of Psychology, Faculty of Social Science, B.H.U. Varanasi-221005.
Anand Prakash Dubey : Research Scholar, Dept.of Psychology, Faculty of Social Science, B.H.U. Varanasi-221005