Organizational Commitment and Turnover Intention in BPOITeS and Retail Sector Employees

By : Nilesh Thakre

Page No: 89-98

Abstract
The present study investigates organizational commitment and turnover intention in employees of BPO-ITeS and organized retail sector. The sample constituted of 120 employees working in BPO-ITeS and retail sector (60 BPO-ITeS and 60 retail), within the age range of 18 to 30 years from Mumbai and its suburbs. The participants were studied using Organizational Commitment Questionnaire and Intention to Turnover Questionnaire. The data were analyzed in terms of the analysis of variance and coefficients of correlation. The results obtained in this study revealed that there is significant difference between employees of BPO-ITeS and organized retail sectors on turnover intention. BPO-ITeS sector employees have shown higher turnover intention. However, organizational commitment showed no significant relationship with turnover intention. Observed findings indicate that the sector of employee, i.e. where he or she works is more important and relevant than the gender of the employee with regard to the intention to leave the job.

Author :
Nilesh Thakre : Asssociate Professor, University Department of Psychology, SNDT Womens’ University, Mumbai.