Team Performance Scale for Hospitality Professionals

By : Urmila Rani Srivastava, Vandana Singh

Page No: 1-12

Abstract
The aim of the present study was to develop a suitable measure of team performance for Indian hospitality professionals. A total of 279 hospitality professionals working in different hotels generally higher-class hotels, star hotels located in different cities of U.P. (India) voluntarily participated in the study. The scale consisted of 9 items adapted from the scales of Lurey and Raisinghani, (2000) and Senior, (1996). Descriptive statistics, Item-total correlation, internal consistency, reliability and Exploratory Factor Analysis were used to examine the psychometric properties of the scale. The result of item analysis indicated that all the 9 items found to be significant. Exploratory Factor Analysis using Principal Component Analysis and varimax rotation identified only one factor solution of team performance scale. The factor identified was related to teams’ overall abilities to perform their work assignments. The internal consistency reliability was found to be .88 for the overall scale. In conclusion, the results provide evidence for the sound reliability and construct validity of 9-item Team Performance Scale and use of the 9-item version can be recommended in future research. Implications of the findings and recommendations for future research of the scale were discussed.

Authors :
Vandana Singh : Research Scholar—Department of Psychology, B.H.U., Varanasi-221005.
Urmila Rani Srivastava : Assistant Professor—(III) Department of Psychology, B.H.U., Varanasi-221005.