ORDERING & INVOICING
Q: How do I place an order on Prints Publications Pvt Ltd website?
A: To place an order on our website, simply browse through our products and add them to your cart. Once you have selected all the items you wish to purchase, proceed to checkout and fill in your shipping and payment details. Once your payment has been processed, your order will be confirmed and shipped to you.
Q: Do you offer bulk discounts?
A: Yes, we offer discounts on bulk orders. Please contact our customer service team for more information.
Q: How do I track my order?
A: You can track your order by logging into your account on our website and checking the status of your order. Once your order has been shipped, you will receive an email with a tracking number that you can use to track the delivery of your order.
Q: How do I contact customer service?
A: You can contact our customer service team by email or phone. Our email address and phone number are listed on our website under the "Contact Us" section.
Q: How can I cancel my order?
A: To cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we can cancel it and issue a full refund. If your order has already been shipped, you may need to return the item to us in order to receive a refund.
Q: Are your products authentic?
A: Yes, all of our products are authentic and sourced directly from the manufacturer or authorized distributors.
Q: How long will it take to receive my order?
A: Delivery times will vary depending on your location and the shipping method you choose at checkout. Typically, orders within India are delivered within 3-7 business days, while international orders may take up to 2-3 weeks to arrive.
Q: What if I receive a damaged or defective product?
A: If you receive a damaged or defective product, please contact our customer service team as soon as possible. We will provide a replacement or issue a refund, depending on your preference.
Q: How do I redeem a coupon code?
A: To redeem a coupon code, enter the code at checkout and click "Apply Coupon". The discount will be applied to your order total.
Q: How can I submit a manuscript for publication with Prints Publications?
To submit a manuscript for publication, please visit our website and click on the "Publish with Us" tab. You can then fill out the submission form and attach your manuscript as a PDF or Word document.
Q: What types of books and journals do you publish?
A: We publish a wide range of academic and professional books and journals, including textbooks, research monographs, reference books, and peer- reviewed journals in various fields of study.
Q: How long does the publication process take?
A: The publication process can vary depending on the length and complexity of the manuscript, as well as the number of revisions required. Generally, the process takes 6-12 months from submission to publication.
Q: What are your publication fees?
A: We do not charge authors any publication fees. However, we do require authors to cover the cost of copyediting and proofreading, if necessary.
Q: Will my book be available in print or digital format?
A: We offer both print and digital formats for our books and journals. Depending on the manuscript, we may also offer open access options for digital publications.
Q: Will I retain copyright to my work?
A: Yes, authors retain copyright to their work. However, we do require authors to sign a publishing agreement that grants us permission to publish and distribute the work.
Q: What is the peer review process for journals?
A: Our journals undergo a rigorous double-blind peer review process, in which the manuscript is reviewed by two or more experts in the field who provide feedback and recommendations for revision.