Consumer Rights Perspectives And Experiences
In the 20th century, the presence and influence of the market grew dramatically in consumer life and consumer is the real deciding factor for all economic activities. Protecting consumer rights is all about making sure that when something is bought, lost, stolen or found, or a service has been paid for and has not been provided, that the consumer has some basic rights that will protect them. The Consumer Protection Act, 1986 is the most important legislation enacted to provide for effective safeguards to consumers against various types of exploitations and unfair dealings, relying on mainly compensatory rather than a punitive or preventive approach. This book gives awareness of one's consumer rights.
Major Suresh Goel
Suresh Goel is retired Major of India Army. He is also a banker, authors and news analyst. He was born on 7 Dec. 1949. He was served Indian Army for 20 Years. He is presently working as AGM in State Bank of India. He is co-author of four books and has authored several books as well as magazine article on the military, security and intelligence agencies. He regularly speaks at major universities both nationally and internationally on such topic as defence, national security and media issues of India and other timely and relevant topic.
1. Consumer Rights: An introduction --Pg. 1
2. Marketing In a Transitional Economy and the Consumers Attitudes --Pg. 57
3. The Consumer and the Manufacturer --Pg. 127
4. Consumer Protection Act --Pg. 157
5. Consumer Protection and Competition Policy --Pg. 183
6. Consumption :Expanding the Discourse on social change --Pg. 221
Bibliography --Pg. 265
Index --Pg. 269